Shipping policy
Minu Naturals Shipping Policy
At Minu Naturals, we focus on fast processing, reliable delivery, and clear communication. Below is how shipping works for all orders fulfilled through our partner platform.
Order Processing
- Orders are processed within 1 to 3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- High order volumes may extend processing by 1 to 2 additional days
Shipping Timeframes
- UK and Europe: 3 to 7 business days
- International: 7 to 15 business days
Delivery times depend on destination, customs processing, and local courier performance.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and order size
- Free shipping may apply during promotions or for qualifying orders
Order Tracking
- Once your order ships, you will receive a tracking link via email
- Tracking updates depend on the carrier and destination country
Customs, Duties, and Taxes
- International orders may be subject to customs fees, import duties, or taxes
- These charges are the responsibility of the customer
- Minu Naturals has no control over these fees and cannot predict them
Incorrect Shipping Information
- Please ensure your shipping details are accurate at checkout
- We are not responsible for delays or losses caused by incorrect addresses
Lost or Delayed Shipments
- If your order is delayed beyond the estimated timeframe, contact us for support
- Lost shipments will be investigated with the carrier before replacement or refund decisions
Damaged Items
- If your product arrives damaged, contact us within 48 hours with photo evidence
- We will arrange a replacement or refund where applicable
Split Shipments
- Some orders may ship in separate packages depending on product availability